Performance measurement and management systems have proliferated in the past 20 years, with executives in both the private and public sectors relying on performance metrics for strategic planning, and decision-making to drive bottom line results.
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Ouch. Ray is right on target.
He is taking a big risk bursting the bubble of performance management systems. There may be studies that show that various methods are improvement over others but in my own research, I've never found studies showing where the benefits of the system were greater than the total cost of the system. Ray points out the main failures or reasons that performance management systems fail to deliver -
When we place numbers on things we think that creates objectivity. Nope. As soon as ratings are given by one human about another human subjectivity leaps in. System designers try to minimize the damage of subjective variability with panel ratings, 360's behavioral cues, etc. In the end, ensuring subjectivitiy across an organization is difficult to impossible.
In a world of rapid change and difficult and distant relationships the concept of performance management needs a total makeover for most organizations.
Billy Bennett
www.pyramidodi.com